Expédition & Retours

Une fois que nous aurons reçu votre retour à notre entrepôt, nous procéderons à une inspection. Cela fait partie du processus de retour. Une fois le traitement de votre retour terminé, nous vous enverrons un remboursement. Veuillez noter que les remboursements peuvent prendre quelques jours ouvrés bancaires selon le mode de paiement choisi.

Tu peux demander un retour dans la rubrique 'Retours' de ton compte. Tu as un droit de retour de 30 jours à compter de la date à laquelle tu as reçu notre produit. Nos batteries sont exclues de l'échange et du retour. Veuillez noter que le produit doit être dans son emballage d'origine et exempt de toute saleté.

We only accept returns and refunds for new and unused products, in original packaging.

If there is an issue upon delivery, set up, or start up, please contact us by submitting a request with further details.

Please review our full policy below.

Follow the steps below if you have received a damaged.

1. Submit the request through the online return portal within 30 days of the shipment reception to begin the refund process.
2. Once approved, you will receive an email with return shipping instructions and will be provided with a return shipping label.
3. Affix the return shipping label provided to original packaging and return the original item.
4. Once we receive the shipment, we will process your refund. 

It is important to note, that in order for the refund to be successful, you must include all accessories and items that were included as part of the originals shipment delivered to you. This includes combo kits. All pieces of the combo kit must be included in the return in order for the refund to be successful. Please keep in mind that products must be unused. 

If you have received a damaged item, please follow the return policy online and initiated your return here.* 

Follow the steps below if you are returning product for one of the following reasons*:

• Bought by mistake
• Item arrived too late
• No longer needed

Your refund will be processed after your return has been received at our facility and must take place within 30 days of receipt of shipment. Shipping costs will be deducted from the refund. We only accept returns and refunds for new and unused products. 

1. Submit the request through the return portal within 30 days of receipt of shipment.
2. You will receive an email with return shipping instructions and will be provided with a return shipping label.
3. Affix the return shipping label provided to the original packaging and return the original item within 30 days.
4. Once the shipment has been received by our facility and inspected, we will process your refund, minus shipping costs. 

* We only accept returns and refunds for new and unused products, in original packaging.  If a return happens to be granted, please note that return shipping will be deducted from the refund per our policy.